Customise your WooCommerce shipment emails with AST PRO

The “Your order is complete” email is the last thing most stores send, and it’s usually the weakest. It carries the theme’s default styling, a tracking number buried in a line of plain text, and no clear way for the customer to check where the parcel actually is. So they email you instead, and your support inbox fills up with “where is my order?”.

That email is doing real work. It deserves better than WooCommerce defaults.

AST PRO, Advanced Shipment Tracking for WooCommerce ships with a dedicated Email Customizer: a live-preview editor that lets you rewrite the shipment email copy, restyle the tracking widget, and control exactly which order details appear, without touching a template file or writing a line of PHP.

This guide walks through customising your WooCommerce shipment notification emails in AST PRO, setting by setting.

How to customise your shipment emails in AST PRO

1. Open the Email Customizer and pick an email
Go to WooCommerce → Shipment Tracking → Settings, then open the Email Customizer. Use the email switcher at the top to move between the Shipped (or Completed) email, the Partially Shipped email, and the Updated Tracking email. Every change you make renders instantly in the preview pane beside the settings.

2. Rewrite the subject, heading and content
Under the Email Content panel you can edit the email subject, the large heading inside the email, the intro copy, and the additional content that sits at the bottom. Default copy like “Your {site_title} order is now Shipped” works, but a line in your own voice performs better.

3. Personalise with placeholders
AST PRO supports a set of merge tags you can drop into the subject, heading or body: {customer_first_name}, {customer_last_name}, {site_title}, {order_number}, {order_date}, {tracking_number}, {shipping_provider}, {shipping_date} and {shipping_method}. Using the first name and carrier in the subject line is the single fastest open-rate win here.

4. Restyle the tracking widget
The tracking widget is the block that carries the carrier, the tracking number and the track button. Open the Tracking Widget panel to change the header text (default: “Tracking Information”), add a line of supporting text under it, or hide the header completely. Background colour, border colour and border radius are all editable, so the widget can match your store’s palette instead of WooCommerce grey.

5. Choose how shipment status is displayed
Turn the shipment status section on or off, then pick a tracker type: a progress bar, a row of stage icons, or a single icon. Progress bars read well on desktop, single icons hold up better on narrow mobile screens. You can also hide the carrier logo if you’d rather keep the design neutral.

6. Design the track button
The button text defaults to “Track Your Order” and is fully editable. Set the button size (normal or large), the background colour, the font colour and the corner radius. Make it the highest-contrast element in the email: it’s the one click that stops the support ticket from being written.

7. Control which order details appear
The Display Options panel decides what the customer actually sees. Rename the items heading (default: “Items in this shipment”), include or exclude unshipped items, show or hide item prices, product images, the shipping address and the billing address. For partial shipments, showing unshipped items reduces “half my order is missing” emails.

8. Send a test email before going live
Save your changes first, then use Send Test Email and enter one or more addresses, comma separated. Check it in Gmail and on a phone, because email clients render padding and colours differently from the preview pane.

What each panel controls

Setting group	What it controls
Email Content	Subject, heading, body copy, additional content
Placeholders	Customer name, order number, tracking number, carrier
Tracking Widget	Header text, background, border colour, radius
Tracker type	Progress bar, stage icons, or single icon
Track button	Label, size, colour, font colour, radius
Display Options	Item images, prices, unshipped items, addresses
Test email	Live send to any address before publishing

Which emails you can customise

Email	When it sends
Shipped / Completed	Order marked shipped with tracking
Partially Shipped	Some items fulfilled, rest pending
Updated Tracking	Tracking number changed or added later

Start with copy, then colour

Most stores jump straight to colour pickers. Do the copy first: a clear subject line with the customer’s first name and the carrier, a heading that states the shipment is on its way, and a button labelled with a verb. Styling amplifies a good message. It won’t rescue a vague one.

Wrapping up

Your shipment email is the highest open-rate message your store sends, and with AST PRO you control every part of it from one screen with live preview and test sends. Better copy, a clearer tracking widget and a visible track button mean fewer “where is my order?” tickets and a post-purchase experience that looks like the rest of your brand.