zorem Support Policy
This Support Policy describes what support you can expect from us in regards to our Plugins and apps.
If you have questions about this Support Policy or do not agree with it, please Contact Us before using the Website. We may amend this Support Policy from time to time, so check this page to ensure that you are aware of any changes.
By using any part of the Website or providing personal information to us, you consent to us processing it as set out in this Support Policy.
What Our Support Service Covers
We only support our Products, sold on zorem.com. Our Support Service includes assistance with Product installations, configuration and use. If you need help setting up or configuring your plugin, please first check the documentation and FAQs. Your question might have been answered already. If it hasn’t, please send us a support message.
We will fix any defects in our Products as quickly as possible after they are brought to our attention. We will also try to provide a solution via our support for smaller defects or errors as a precursor to a more substantial update to the particular Product as part of our scheduled Product updates. If you think you have found a bug, please let us know. If you want to speed up the process, make sure to follow the steps in our self-help guide first. If you don’t, we might ask you to go through those steps.
What Our Support Service Does Not Cover
Our Support Service does not cover Third Party products and services. We may require you to disable Third Party products that are installed alongside our Products before we are able to assist you.
We do not give general WordPress, WooCommerce or Shopify support.
We provide our Products as is. While we can help you to configure our products within the capabilities of each plugin, we do not customize our Products or support any Third Party customizations of our Products. A customization is anything that changes the way our Products look or function relative to how we make our Products available to you.
We provide Support Services through our Support chat and on on our plugin support on the support section for each plugin on WordPress.org. We do not provide our Support Service through any other channel (including, but not limited to direct e-mail, Facebook, Twitter or over the phone) at this time.
You need to send a message to our support from our Support widget that will exist on any page in the footer of zorem.com. If you are not logged-in, we will ask you to send us your account details to assist you.