SMS for WooCommerce —
Order Updates
Customers Actually Read.
Send automated order status and delivery updates to your customers via SMS and WhatsApp. Powered by Twilio, ClickSend, Vonage, and other leading SMS providers.
Version 2.4.2 Last updated: May 2026 Compatible with WooCommerce 10.7 WordPress 6.9.4
SMS Notifications
Recent messages sent
Order #8922 Shipped
Hi Emma, your order #8922 is on the way! Track it here: trk.ly/8922
Order #8921 Processing
Thanks James! We've received your order #8921 and are getting it ready.
Order #8920 Out for Delivery
Sarah, your package will arrive today! Please ensure someone is available.
Twilio Active
SMS & WhatsApp connected
SMS Open Rate
98% Average
Why are your order emails going unread?
WooCommerce sends order emails — but inbox overload, spam filters, and unopened tabs mean most customers never see them. The result: a flood of 'Where is my order?' tickets and frustrated buyers. Time to switch channels.
With Just Email
- 20% Email Open Rates
Promotional inbox filters bury order emails. Most customers don't see status updates until days later.
- WISMO Support Tickets
"Where is my order?" emails flood your support team. Each one is a customer who never opened your order email.
- No Real-Time Channel
Order shipped 6 hours ago and customer still doesn't know. By the time they check, they're frustrated.
- Generic, Skipped Notifications
Robotic order emails from WooCommerce templates look like spam to busy mobile users.
With SMS for WooCommerce
- 98% Open Rate
SMS is read within 3 minutes on average. Order updates land directly in your customer's hand.
- Proactive Status Updates
Order processing, shipped, out for delivery, delivered — every step is texted automatically.
- Real-Time Delivery
SMS arrives in seconds, not hours. Customers know what's happening when it's happening.
- Personalized & Branded Messages
Use customer names, order numbers, tracking links — all inside customizable templates that feel human.
From Order to Delivery, Every Update by SMS
Customer Opts In at Checkout
A simple opt-in checkbox on the checkout page lets customers consent to SMS updates. Compliant with global SMS regulations.
Connect Your SMS Provider
Connect Twilio, WhatsApp Business, ClickSend, Vonage, or any supported provider with your API credentials. One-time setup, then automated.
Customize Your Templates
Edit SMS message templates per order status with dynamic placeholders (customer name, order number, tracking link). Match your brand voice.
Automatic SMS at Every Status
Order status changes trigger SMS automatically — processing, shipped, out for delivery, delivered. Plus admin alerts for new orders and low stock.
Works with Every Major SMS Provider
Choose the SMS provider that fits your budget, region, and customer base. Switch anytime.
Twilio
Global SMS leader, premium quality
WhatsApp Business
Reach 2B+ WhatsApp users worldwide
ClickSend
Affordable global SMS coverage
Vonage (Nexmo)
Enterprise-grade reliability
Msg91
Strong delivery in India and Asia
Fast2sms
High-speed bulk SMS for India
SMS Alert
Reliable transactional SMS gateway
BulkGate
European bulk SMS at competitive pricing
Everything You Need for Professional SMS Communication
From order updates to delivery confirmations, admin alerts to WhatsApp messaging — the complete SMS toolkit for WooCommerce.
Automated Order Status SMS Updates
Every order status change triggers an automatic SMS to your customer. Processing, shipped, out for delivery, delivered — they always know what's happening, in real time.
- All WooCommerce core statuses supported
- Custom order status SMS support
- Dynamic variables: order number, customer name, tracking link
- Per-status template customization
- Send only when needed (toggle per status)
- Multilingual SMS templates
Shipment Tracking & Delivery SMS
Integrate with Zorem's AST PRO and TrackShip to send shipment-specific SMS updates: tracking number, carrier, delivery ETA, out-for-delivery alerts, and delivered confirmations.
- Tracking number SMS when shipment is added
- Carrier name and tracking link included
- Out-for-delivery proactive SMS
- Delivered confirmation SMS
- Powered by AST PRO + TrackShip integration
- Works with 950+ shipping carriers worldwide
WhatsApp Business Messaging
Reach customers on WhatsApp — the world's most-used messaging platform. Send order updates, tracking info, and confirmations via Twilio WhatsApp or WhatsApp Business API directly.
- Twilio WhatsApp Business API support
- WhatsApp Business Cloud API support
- Rich message formatting with emojis, buttons
- Higher open rates than SMS (90%+ globally)
- Two-way conversation support
- Verified business profile compatibility
Real-Time Admin SMS Alerts
Don't miss a single new order. Get instant SMS alerts on your phone for new orders, low stock, failed payments, refund requests, and other critical store events.
- New order SMS alerts
- Low stock SMS warnings
- Failed payment SMS notifications
- Refund request SMS alerts
- Multiple admin phone numbers
- Per-event toggle controls
GDPR-Compliant Customer Opt-in
Simple opt-in checkbox at checkout lets customers consent to SMS updates. Fully compliant with GDPR, TCPA, and global SMS regulations. Respect customer preferences automatically.
- Opt-in checkbox at checkout
- Opt-in option on order received page
- Opt-in from View Order page
- Opt-out instructions in every SMS
- Customizable opt-in label and text
- Consent logged for compliance
Customizable SMS Message Templates
Edit every SMS template with your own brand voice. Use dynamic placeholders for order data — customer name, order number, tracking link, total amount, store name, and more.
- Per-status SMS template editor
- Dynamic variables: {customer_name}, {order_number}
- Character count and preview
- Multi-language template support
- Custom variables for advanced stores
- Personalized greeting and sign-off
Phone Number Validation at Checkout
Validate phone numbers in real-time at checkout to prevent failed SMS deliveries. Catch typos before the order is placed. Supports international formats with country code selection.
- Real-time validation (Vonage and Twilio)
- Country code dropdown selector
- International format support
- Mobile vs landline detection
- Reduces SMS delivery failures
- Prevents costly bounced messages
Do Not Disturb Hours
Respect customer time. Set quiet hours when SMS messages won't be sent (e.g., 10pm–8am). Off-hours messages are queued and automatically sent in the next available time slot.
- Configurable quiet hours per store
- Timezone-aware scheduling
- Auto-queue off-hours messages
- Day-specific schedules (weekends differ)
- Reduces unsubscribe rates
- Builds customer respect and retention
Send Manual SMS from Order Admin
Need to message a specific customer about an issue? Send a custom SMS directly from the WooCommerce order edit screen. No switching tools, no copy-paste.
- Send custom SMS from order page
- Pre-populated with customer phone number
- Logged in order notes for history
- Use templates or write custom
- Track sent/delivered status
- Perfect for support edge cases
Everything you need for SMS
A complete suite of tools to manage and optimize your WooCommerce SMS Strategy.
98% Open Rate
SMS gets read. Email gets ignored. Make sure customers see your messages.
Reduce WISMO Tickets
Proactive SMS cuts "Where is my order?" support load by up to 70%.
Real-Time Admin Alerts
Never miss a new order, refund, or low-stock event again.
Multi-Provider Freedom
Choose Twilio, WhatsApp, ClickSend, Vonage — whatever fits your budget and region.
WhatsApp Business Ready
Reach 2 billion+ WhatsApp users globally.
GDPR & TCPA Compliant
Opt-in flows and consent logging built in.
Increase Customer Satisfaction
Proactive updates build trust and repeat purchases.
Phone Validation
Catch invalid numbers at checkout, prevent failed deliveries.
Customizable Templates
Brand-aligned messages with dynamic variables.
Do Not Disturb Hours
Respect customer time zones and quiet hours.
HPOS & Block Checkout Compatible
Built for modern WooCommerce installations.
Ongoing Updates & Priority Support
Regular updates and dedicated support team.
SMS FOR WOOCOMMERCE vs. EMAIL ONLY
| Features | Email Only | Email + SMS + WhatsApp |
|---|---|---|
| Order Status Notifications | ||
| High Open Rates (98% vs 20%) | ||
| Read Within 3 Minutes | ||
| WhatsApp Business Support | ||
| Real-Time Admin Alerts | ||
| Multiple SMS Providers (8+) | ||
| Phone Number Validation | ||
| Customizable SMS Templates | ||
| Dynamic Variables | ||
| Do Not Disturb Hours | ||
| GDPR / TCPA Compliant Opt-in | ||
| Shipment Tracking SMS | ||
| WooCommerce Bookings SMS | ||
| Local Pickup SMS | ||
| Manual SMS from Admin | ||
| SMS Send History & Logs | ||
| HPOS Compatible | ||
| WooCommerce Block Checkout | ||
| Priority Support | ||
Stop sending customers emails they ignore. |
Email Basic | Get SMS for WooCommerce Now |