Turn Shopper Questions
Into Orders
on WooCommerce
AI Shopping Assistant finds products, answers delivery and returns questions from your own pages, and fills the basket — right in a chat on your store. Never made up.
Version 1.0.0 PHP 8.0+ WooCommerce HPOS Ready WordPress 6.9–7.1
THE UNANSWERED QUESTION
Shoppers have questions. Unanswered shoppers leave.
Every “do you have this in blue?”, “when will it arrive?” or “how do I return this?” is a buying moment. Without an instant answer, the shopper closes the tab — or writes to your inbox and waits.
Without AI Shopping Assistant
- Lost Sales at the Moment of Interest
A shopper who cannot find the right size, colour or answer leaves your store — and buys from someone who answered first.
- A Support Inbox Full of Repeats
“Where is my order?”, “What is your return policy?”, “Do you ship to…?” — the same questions, answered by hand, every day.
- Generic Chatbots That Make Things Up
Off-the-shelf bots invent prices, discounts and delivery dates — promises your shop is then expected to keep.
- No Idea What Shoppers Look For
You never see the products shoppers searched for and could not find, or the questions your pages fail to answer.
With AI Shopping Assistant
- Instant Answers, Then the Basket
Shoppers get matching products as cards with price and stock, and add them to the basket without leaving the chat.
- Order & Return Questions Handled
Logged-in customers see their own order status and tracking, and start a return or exchange in the chat.
- Grounded in Your Own Shop
Answers come from your pages, store settings and catalogue. When it does not know, it says so — and offers your team.
- Insights You Can Act On
See what shoppers ask most, what went unanswered, and the products they looked for but could not find.
How AI Shopping Assistant Serves Your Shoppers
Setup takes a few minutes. Once switched on, it answers every shopper, day and night.
Switch It On
Install the plugin and turn on the chat. Choose its title, greeting, colour, corner and the pages it shows on — or place it with a shortcode.
It Learns Your Shop
The Website Brain holds your pages, policies, store settings, installed plugins and catalogue — and you tick which sections each assistant is allowed to read.
Shoppers Ask, It Helps
Shoppers ask in their own words. The assistant finds products, answers questions, fills the basket, checks orders and starts returns.
A Shopping Assistant Built for WooCommerce
Purpose-built for WooCommerce stores — your catalogue, your basket, your orders and your policies.
Product Cards & Add to Basket
Up to four products the assistant names appear as cards with picture, price, sale price and stock. Shoppers add one to the basket in a click, and the mini-cart updates on its own.
Answers From Your Own Shop
Delivery, returns and payment questions are answered from your own pages and store settings. Prices come only from your catalogue — never invented.
Order Status for Customers
A logged-in customer asks “where is my order?” and gets its status, dates, total and tracking. A guest is asked to log in — no email lookups.
Returns & Exchanges in the Chat
With Zorem’s Returns for WooCommerce, customers pick the order, items and reason and send a return or exchange request — without leaving the chat.
Talk to a Person
When the assistant cannot help — or a shopper asks for a person — Email, WhatsApp and Contact page buttons open with the question already typed.
Works With or Without AI
Connect Gemini, OpenAI or Anthropic — each through its own WordPress AI provider plugin and key — for natural answers. Without one it still finds products and quotes your pages, recognising questions in English, Spanish, French, German, Italian, Portuguese and Dutch.
Discount Codes It Cannot Invent
A shopper who already has a code can have the assistant apply it, and WooCommerce alone decides whether it holds. No tool lists, searches, suggests or validates codes, so there is none to leak or make up.
Builds the Basket, Then Steps Aside
Shoppers change a quantity or remove a line without leaving the chat, then go to your own checkout. Payment, addresses, taxes and order creation stay exactly where they are today.
Every Call on the Record
Each tool call and each refusal is written to the activity log with its reason, filterable by assistant and outcome and kept for 30 days. You can see what the assistant did — and what it was stopped from doing.
What the Assistant Does — and the Safeguards Behind It
Every action has a clear limit, so the assistant helps shoppers without ever overstepping.
| Area | What It Does | Shopper Asks | SAFEGUARD |
|---|---|---|---|
| Products | Searches names, categories, tags and SKUs, and corrects typos. | “Do you have hoddies?” | Only published, visible products |
| Basket | Adds a product, changes a quantity or removes a line from the shopper’s own basket. | “Add the blue one in M” | Stock re-checked on every add |
| Discounts | Applies a code the shopper already has; WooCommerce decides whether it holds. | “Try code SPRING10” | No tool can list or invent a code |
| Policies | Answers delivery, returns and payment questions from your pages and settings. | “What is your return policy?” | Never invents prices or dates |
| Orders | Shows status, dates, total and tracking for the customer’s orders. | “Where is my order?” | Logged-in customer, own orders only |
| Returns | Files a return or exchange through Returns for WooCommerce. | “I want to return this” | Nothing filed until Send request |
| Checkout | Hands the shopper to your own checkout with their basket already built. | “I’m ready to pay” | Payment and orders stay yours |
A Store Assistant for You, Not Only Your Shoppers
The same plugin puts a second assistant in your admin bar. Ask how the shop is doing in your own words and it answers from five read-only reports, with edit links straight to the products and orders it names. It needs an AI model; the shopping assistant does not.
Ask how the shop is doing, in your own words.
Five read-only reports, answered from the same Website Brain, with edit links to the products and orders it names.
- It can only read — it cannot change, refund or reprice anything.
- It never shows who placed an order, only what sold and what needs attention.
- Answers cite the Website Brain entries they came from, so you can check them.
- Administrators only, and only while you switch it on.
WORKS WITH YOUR STORE, YOUR AI PROVIDER & YOUR LANGUAGES
Benefits of AI Shopping Assistant
Everything you need to answer, sell and support on WooCommerce.
Knows the Page
On a product page, “is this one waterproof?” is about that product.
Typo-Tolerant Search
Finds “hoodie” when a shopper types “hoddie”, and searches SKUs and tags.
Live Basket Refresh
The theme’s mini-cart updates the moment a product is added.
Smart Starter Questions
Suggests only questions your shop can actually answer.
Spend Limits
Daily limits per shopper and for the whole store keep AI costs in check.
Conversation Insights
Switch on saved conversations to see top, unanswered and rated questions.
Looked For, Not Found
With saved conversations on, see what shoppers wanted and you do not stock.
30-Day Outcomes
Carts, checkouts and revenue from chat conversations — always on.
Store Assistant for Admins
Ask about best sellers, low stock and stuck orders from the admin bar.
Privacy First
Emails and secrets removed; WordPress export and erase supported.
Your Brand, Your Corner
Brand colour, title, greeting, corner and the pages it shows on.
Multilingual Ready
Follows the page’s language when that WordPress language is installed.
Activity Log
Every call and refusal, with its reason, kept for 30 days.
You Choose What It Reads
Tick the Website Brain sections each assistant is allowed to see.
Chat Survives Page Loads
The conversation and its product cards follow the shopper across pages.
Your Wording
Edit every sentence the assistant says, from greeting to refusal.
AI Shopping Assistant vs. Generic Chatbots
Compare features and see why WooCommerce merchants choose an assistant that knows their store.
| Features | Generic Chatbot | AI Shopping Assistant |
|---|---|---|
| Answers questions in a chat on your store | Included | Included |
| Product cards with price, stock and Add to basket | Not included | Included |
| Live mini-cart and basket count refresh | Not included | Included |
| Answers grounded in your own pages and store settings | Not included | Included |
| Never invents prices, discounts or delivery dates | Not included | Included |
| Applies discount codes, with no tool that could invent one | Not included | Included |
| Knows the product or category page the shopper is on | Not included | Included |
| Order status and tracking for logged-in customers | Not included | Included |
| Tracking from Advanced Shipment Tracking, WooCommerce Shipment Tracking & TrackShip | Not included | Included |
| Returns & exchanges in the chat (Returns for WooCommerce) | Not included | Included |
| Email & WhatsApp hand-off to your team | Not included | Included |
| Works without an AI key — understands 7 languages | Not included | Included |
| Daily spend limits per shopper and for the whole store | Not included | Included |
| Conversation insights: top, unanswered and not-found searches (opt-in) | Not included | Included |
| Store assistant for administrators | Not included | Included |
| Every tool call and refusal written to an activity log | Not included | Included |
| One Website Brain, shared with AI Agent OS when installed | Not included | Included |
| WooCommerce High-Performance Order Storage (HPOS) compatible | Not included | Included |
Experience the full power of AI Shopping Assistant. | Default | Upgrade Now |
Looking for the setup guide?
Installation, settings, returns, hand-off and troubleshooting — step by step.
Frequently Asked Questions
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