When you use any third party services to generate the shipping labels and they update the tracking information with the shipment tracking API endpoint, they might send different provider names than the name on AST’s shipping providers list.
For example, your shipping company updates “USPS Priority” and the shipping provider name on AST is “USPS”.
In this scenario, we will not find a match when doing a lookup on the shipping providers list to generate the tracking link. However, you can edit the shipping providers and add aliases that will be mapped to that shipping provider when the tracking is updated by the API.
Please note: multiple name mapping is only available in AST PRO.