CSV Import

The CSV import tool allows you to bulk import tracking information to orders from CSV files. To use the CSV import tool, navigate to: 

WooCommerce > Shipment Tracking > CSV import

Preparing the CSV file

The CSV file contains 5 mandatory columns and 2 optional, you must use the same column headers names and include all the mandatory columns:

The CSV file contains 5 mandatory columns, you must use the same column headers and include all columns:

*The Tracking Per Item feature is available in the AST Pro 

Please avoid Excel when you create or edit the CSV files since it adds formatting and character encoding to the CSV files and that can cause issues on the import. We recommend using the following CSV editors:

  • Google spreadsheets (Google Drive)
  • Free spreadsheet app in OpenOffice

Example of CSV file:

CSV File Format

You can download a sample CSV file:

Download the CSV FIle

Import the CSV file

  1. Upload the CSV file from your computer

  2. Choose if you would like to override the existing tracking details for the orders or to add the tracking in addition to existing tracking numbers

  3. Choose the Date Format in the CSV file, you can choose between 2 formats – dd/mm/YYYY or mm/dd/YYYY

  4. Click continue to start the import process, once the import completes you will get a detailed report of any issues in the import.

Upload the CSV file, choose import settings and click continue to start the import:

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The import will begin and will display the status of the imported tracking numbers:

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Once the import completes you will get a detailed report of any issues in the import:

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import Tracking per item from CSV

The AST PRO allows you to Import tracking numbers per item and adds 2 columns in the CSV file, the product SKU and the quantity shipped.

For example, if we received an order #12345 with 4 items:

  1. T-shirt (TSHIRT) x 2
  2. Blue-jeans (BJEANS) x 2

Lets assume that you ship these products in 2 boxes, each has its own tracking number, one tracking number for the T-Shirts and one for the Blue Jeans:

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and if you ship the T-Shirts and the Blue Jeans as a set, each set in a package, the CSV File should be formatted this way:

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You can download a sample CSV file for example of the correct formatting:

Download the CSV FIle