Tracking Page

Enable the Tracking Page – when you enable the tracking page on your store, the tracking link that is sent to your customers in the order emails and my-account section will direct to a tracking page on your store.

Select the Tracking Page – The tracking page we create on your store is the default. If you choose a different page as your tracking page, make sure to add the tracking widget shortcode [wcast-track-order] to the selected page content.

Customize – Customize the tracking page widget


How to set up the tracking page on your store

When you install the TrackShip for WooCommerce extension, we create the Order Tracking page in WordPress pages, and we automatically add the [wcast-track-order] shortcode to that page.

If you want to use a different page as your tracking page, you can select a different page, just make sure to add the [wcast-track-order] shortcode to that page content.

The Tracking Widget will also display on the View Order endpoint in the customer accounts and you can also use the WooCommerce order tracking shortcode.

Your customers will get a direct tracking link that will include the order ID and Order Key parameters taken from the order and allow us to identify the order to display the tracking information.

For example, a link we generate for order 12345:

Please note: If anyone will try to go directly to the tracking page, without the Order ID and Order Key in the URL parameters, they will be presented with the Tracking Page Form and will be required to enter the order ID and the email address to view the tracking information.

How to customize the tracking page widget

You can customize and preview the tracking page widget, you can choose the layout, font color, border color, hide the shipping provider logo and/or hide the tracking events using a customizer with live preview:

  • Widget Tracker Type – choose between progress bar or icons bar display.
  • Border Color – widget border color
  • Border Color – widget border color
  • Enable Tracking number link to Carrier Website – this will enable a link to the track the order on the shipping provider website.
  • Hide Shipping Provider Logo – hides the Shipping Provider logo image from the tracking widget
  • Remove TrackShips branding – remove the Trackship branding from tracking page footer from the tracking widget.
  • Tracking events display – Choose 3 different options, hide the tracking events, display the last event with option to expand or show the full events, the shipment tracking event details from the tracking widget

How to Customize the tracking page

You can completely design the tracking page with page builders such as UXBuilder or Elementor.

To use the shortcode in your template files or in the my-account endpoints, select “Other” for the tracking page and add the URL of the page you will use the shortcode.